Warranty

Last updated on Apr 2, 2025

Castlery warrants that all our furniture is free from defective materials and workmanship. Warranty periods vary by product, commencing from the date of delivery and are defined in the table under Section 3. Warranty Period.

If, during the warranty period, a product is deemed defective due to a manufacturing defect, Castlery will repair or replace part(s), at Castlery’s sole discretion. This Warranty covers the replacement or repair of any product or part of any product that has a manufacturing or material defect that is not the result of normal wear and tear, customer misuse, alternative handling, or a natural characteristic of the material used.

CASTLERY WARRANTY

1. CLAIM PROCEDURE

For warranty claims, please email our helpful Customer Care team at help.ca@castlery.com, making sure to include your order number, a description of the issue, and photos or videos of the defective product.

2. LIMITATIONS AND EXCEPTIONS:

• Proper care, usage and maintenance are essential to preserving your rights under this warranty. This warranty does not apply if your Castlery furniture is damaged from the use of detergents, abrasives or other harsh cleaning agents.
• This warranty does not cover defects or damage resulting from negligence, abuse, misuse, normal wear and tear, natural disasters, or accidents: including (but not limited to) burns, cuts, scratches, tears, scuffs, watermarks, indentations or damage from pets.
• Castlery furniture that is not explicitly specified suitable for outdoor use is not covered for damage or defect from outdoor use under this warranty.
• Comfort is subjective to the individual and is not considered a manufacturing defect.
• Any product modifications by the consumer or other parties not authorized by Castlery will void this warranty.
• This warranty does not cover items marked as ‘AS-IS’ or any form of display items at the time of purchase.
• This warranty is non-transferable, and does not cover items not purchased directly from Castlery.
• Castlery’s decision on all issues relating to complaints regarding defects, either of workmanship or materials, shall be final and conclusive. Any decision to repair or have part(s) replaced shall be at Castlery’s sole discretion.
• Any item repaired or replaced under this warranty will be covered for the remaining period of the original warranty period only.
• This warranty covers in respect of manufacturing defects detected within the warranty period, the cost of material components, replacement parts, labor and transportation charges.
• In respect of manufacturing defects detected after the warranty period, the cost of material components and replacement parts, with all labor charges and transportation costs (if any) are to be covered by the consumer.

3. Warranty period:

The quality of our furniture is of utmost importance to us at Castlery. We conduct stringent in-house quality inspections of our products to ensure that your beloved furniture pieces last a long time. You may refer to the table below for the warranty coverage we provide for your items.

Mulberry Extended Warranty

The Castlery Limited Warranty provides coverage for defective materials and workmanship. If you would like to protect your furniture against common accidents such as spills, scratches, tears etc., you may wish to purchase a Mulberry Extended Protection Plan.

To purchase a Mulberry Extended Protection Plan, simply select the plan of interest when adding your purchase to cart on our website. The Protection Plans offered range from 1-5 years warranty.