Rough textured, firm cushions. Misalignment between pieces.
Poorly designed cover is actually three separate covers requiring detachment of each sectional piece (fastened together several metal clips that are very hard to remove). You are unable to slide covers between pieces for full coverage w/o disassembly. It defeats the purpose of having a cover. It now stays "covered" due to the time to take on or off.
Customer service unwilling to rectify issue or modify website that is misleading.
castleryThank you for sharing your feedback. We sincerely apologize for the issues you've experienced with the texture, cushion firmness, and cover design. We completely understand how frustrating it must be, particularly with the misalignment and the difficulty with the covers.
One of our dedicated representatives has already been in touch with you. Please rest assured that we are actively continuing to look into this matter to find the best possible solution.
We genuinely appreciate your understanding and patience as we work to resolve this situation.
Jan 30, 2025
Castlery Customer
United States
So Comfortable!
Very pleased how this looks on our covered patio. It is firm and very comfortable and much better quality than our previous set from wayfair
Love this sectional! Fit great in our space, comfortable for an outdoor couch and the fabric is made to withstand weather. It takes awhile to unbox and put together but worth it!
Usually loveseats are too small where you feel squished sitting next to someone but not this one! Very spacious, super comfortable & supportive cushions & fits perfectly on my Miami balcony!
castleryWe sincerely apologize for any inconvenience you've experienced, but we're glad to hear that you were able to make it work! Your satisfaction is incredibly important to us, and we're pleased that our team is already in touch with you. If you change your mind or need any further assistance, please don't hesitate to reach out—we're more than happy to help.