Warranty
Last updated on May 28, 2025
Castlery warrants that all our furniture is free from defective materials and workmanship. Warranty periods vary by product, commencing from the date of delivery and are defined in the table below.
If, during the warranty period, a product is deemed defective due to a manufacturing defect, Castlery will repair or replace part(s), at Castlery’s sole discretion. This Warranty covers the replacement or repair of any product or part of any product that has a manufacturing or material defect that is not the result of normal wear and tear, customer misuse, alternative handling, or a natural characteristic of the material used.
CASTLERY WARRANTY
1. CLAIM PROCEDURE
Any claims will have to be emailed to help.us@castlery.com attached with photos of defects, and order number.
2. LIMITATIONS AND EXCEPTIONS
- Proper care and usage are essential to preserving your rights under this warranty. This warranty does not apply if your Castlery furniture is damaged by using detergents, abrasives or other harsh cleaning agents.
- This warranty does not cover damage resulting from negligence, abuse, normal wear and tear, or accidents: including (but not limited to) burns, cuts, scratches, tears, scuffs, watermarks, indentations or damage from pets.
- This warranty does not apply if product is used outdoors, unless specifically stated otherwise.
- Any product modification by consumer or other parties not authorized by Castlery will void this Warranty.
- This Warranty does not cover items marked as ‘AS-IS’ or any form of Display items at the time of purchase.
- This Warranty does not cover items not purchased directly from Castlery.
- Castlery’s decision on all issues relating to complaints regarding defects, either of workmanship or materials, shall be final and conclusive. Any decision to repair or have part(s) replaced shall be at Castlery’s sole discretion.
- Any item repaired or replaced under this limited Warranty will be covered by the limited Warranty for the remainder of the original warranty period only.
- This Warranty covers in respect of manufacturing defects detected within the warranty period, the cost of material components, replacement parts, labor and transportation charges.
- Comfort is subjective to the individual and is not considered a manufacturing fault.
- In respect of manufacturing defects detected after the warranty period, the cost of material components and replacement parts, with all labor charges and transportation costs (if any) are to be covered by the Purchaser.
3. WARRANTY PERIOD
The quality of our furniture is of utmost importance to us at Castlery. We conduct stringent in-house quality inspections of our products to ensure that your beloved furniture pieces last a long time. You may refer to the table below for the warranty coverage we provide for your items.
| Type | Warranty Coverage |
|---|---|
Sofas, Sofas with Moveable Headrest, Armchairs, Ottomans, Beds, Storage Beds, Sofa Beds, Daybeds |
Frame structure: 10-Year Limited Warranty Covers: 1-Year Limited Warranty Other components (such as foam, fibre fillings, feathers, stitching, zips, fasteners, springs, suspensions, legs, sliders and drawers, and movable mechanisms - swivel bases and reclining mechanism): 2-Year Limited Warranty |
Dining Chairs |
Frame structure: 10-Year Limited Warranty Covers: 1-Year Limited Warranty Other components (such as foam, fibre fillings, stitching, zips, fasteners, suspensions, legs, metal parts): 2-Year Limited Warranty |
Office Chairs |
Frame structure: 10-Year Limited Warranty Covers: 1-Year Limited Warranty Other components (such as foam, fibre fillings, stitching, zips, fasteners, suspensions, legs, locks, cranks, wheels and castors, movable mechanisms - swivel bases): 2-Year Limited Warranty |
TV Consoles, Sideboards, Dining Tables, Coffee Tables, Side Tables, Bookcases, Free Standing Shelves |
Frame structure: 5-Year Limited Warranty Other components (such as drawers, door glides, handles, table extensions, hinges, locks, metal parts): 2-Year Limited Warranty |
Outdoor Products (excludes parasol) |
Frame structure: 5-Year Limited Warranty Covers: 1-Year Limited Warranty Other components (such as foam, stitching, zips, fasteners, suspension, legs, wheels and castors, wicker): 2-Year Limited Warranty |
Bedding Products |
1-Year Limited Warranty |
Lighting and other Electrical Accessories |
2-Year Limited Warranty |
Rugs |
1-Year Limited Warranty |
Poufs, Cushions & Throws |
1-Year Limited Warranty |
Dinnerware & Glassware |
1-Year Limited Warranty |
Mirrors |
2-Year Limited Warranty |
Organisation Products |
1-Year Limited Warranty |
Mulberry Extended Protection
All Castlery products are equipped with warranty coverage. Seeking additional peace of mind? You may wish to purchase a Mulberry Extended Protection Plan. When placing an order for furniture on our website, simply select a plan with options ranging from 1-5 years’ warranty. Castlery began offering Mulberry Extended Protection Plans on April 11th, 2022.
These extended warranty plans protect your furniture against drops, spills, scratches, and more. Energetic toddler running around the house or a furry companion that loves snoozing on your rugs? No issue.
If you’ve purchased a plan and had a change of mind, find out more about our refunds process here.